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Privacy Policy

Your Privacy Matters

At Filo Cleano Services Pty Ltd, we are committed to protecting your privacy and handling your personal information responsibly. We collect only the information necessary to provide our services and manage our relationship with you. By using our website or engaging our services, you acknowledge and agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect information including:

  • Name

  • Phone number

  • Email address

  • Property address

  • Service and booking details

  • Payment and invoicing information

  • Property access instructions

  • Any information you provide through our website or during your enquiry

  • Property photos (before and after)

How We Use Your Information

Your information is used to:

  • Provide and manage our cleaning services

  • Respond to enquiries and prepare quotations

  • Schedule appointments

  • Process payments and issue invoices

  • Communicate about your booking

  • Improve our services

  • Meet our legal and insurance obligations

We never sell or rent your personal information.

Who We Share Your Information With

Your information is only shared where necessary to provide our services or where required by law. This may include our employees, authorised team members, payment providers, software providers, insurers, or government authorities where legally required.

Before & After Photos

To protect both our clients and our business, our team may take photographs before, during, and after completing a cleaning service.

These photographs help us:

  • Record the property's condition

  • Verify completed work

  • Maintain quality standards

  • Resolve customer enquiries or disputes

  • Support insurance claims when required

Our team will always take reasonable care to avoid photographing personal documents, identification, computer screens, financial information, family photographs, or other sensitive items wherever practical.

Marketing Photos

We love showcasing the quality of our work.

Unless you request otherwise before your service, you consent to Filo Cleano using de-identified before-and-after photographs for marketing purposes, including our website, social media, brochures, and other promotional material.

We will never intentionally publish:

  • Your name

  • Property address

  • Personal documents

  • Family photographs

  • Vehicle registration numbers

  • Computer screens displaying personal information

  • Any information that could reasonably identify you or your property

If you do not wish your property's photos to be used for marketing, simply let us know before your scheduled service and we will respect your preference.

Keeping Your Information Secure

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Your information is only accessible by authorised personnel who require it to perform their duties.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

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Filo Cleano Services Pty Ltd

📧 admin@filo-cleano.com.au

📞 08 7083 8722

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